How do I make a complaint?

The Exeter Diocesan Board of Finance (EDBF) views complaints as an opportunity to learn and improve for the future, as well as a chance to put things right for the person that has made the complaint.

In addition to this general policy, there is a companion policy relating specifically to safeguarding complaints, that can be found here: Safeguarding and DBS.

Our policy is:

  • To provide a fair complaints procedure which is clear and easy to use for anyone wishing to make a complaint
  • To publicise the existence of our complaints procedure, including via the diocesan website, so that people know how to contact us to make a complaint
  • To make sure that all EDBF staff know what to do if a complaint is received
  • To make sure all complaints are investigated fairly and in a timely way
  • To make sure that complaints are, wherever possible, resolved and that relationships are repaired and reconciliation explored
  • To gather information which helps us to improve what we do

Please download our Complaints Policy here: Draft EDBF Complaints Policy.

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